Home Concierge Lifestyle Management Travel Organising Experiences and Incentives Customer Employee White-Label Franchise Arcarnus Retreats Arcarnus Experiences Private Corporate Suppliers Franchising Board of Directors Press Newsletters Testimonials FAQ resident April 2006 Index December 2005 The Week December 2005 Eve Magazine December 2005 Sunday Times Style Magazine November 2005 Top 10 Destinations - City Am - October 2005 Harpers and Queen: "Best Concierge Services" October 2005 Arcarnus voted amongst 50 best Luxury services by the Independent 05/09/2005 Glamour Magazine 04/2005 Zembla Magazine The Independent Newspaper Jumeirah International Magazine Travel Daily News Website Insider January 2006 Insider February 2006 Insider March 2006 Insider April 2006 Insider May 2006 Insider June 2006 Insider July 2006 Insider August 2006 Home Arcarnus is a leading lifestyle group, dedicated to delivering the best in Leisure, Travel and Concierge services. Not yet a member? Would you like access to some of the most exclusive services, destinations and venues? Request temporary access to the members section. Click here now! Through our separate entities, we deliver a breadth of services to private clients and businesses worldwide: Arcarnus Lifestyle is the ultimate lifestyle management and concierge service for private members. Arcarnus Affinity delivers concierge, travel and hospitality services to corporate members. Arcarnus Experiences specialises in organising personalised trips, for individuals and groups, with related entertainment and concierge services. And Arcarnus Retreats is a unique club of private properties that opens the door to a world of luxury homes and destinations. Cherish your visions and your dreams as they are the children of your soul; the blue prints of your ultimate accomplishments. Napoleon Hill Concierge A LIFESTYLE MANAGEMENT SERVICE DEFINED BY YOU Wherever you may be, whatever your tastes, Arcarnus Lifestyle will deliver a personal service with preferential treatments and added benefits. All shaped to your individual needs. Restaurants A table at the celebrity chef restaurant that’s “always full” ? Per Se, new York. Maison Blanc, Paris. Locanda Locatelli, London. Dining experiences to impress the most demanding of tastes. Bars and Nightclubs Enjoy exclusivity. Pangaea in London. Felix in Hong Kong. Cave de Roy in St Tropez. A little more than simply socialising. Wellbeing Indulge yourself with a luxury treatment at Champneys. Push yourself with a work-out at Holmes place. A round of golf at St Andrews. Clay pigeon shooting at Bishopstrow. Events Our events team hold the key to the world’s greatest events. Monaco grand Prix. The Dubai Cup. Cannes film festival. Fashion shows in Milan, Paris and New York. Travel Hire an island. Charter a yacht. Book a private jet. Discover the boutique hotel known only to the locals. Arcarnus Travel is both ATOL and ABTA protected. Style Be first with leading designers from around the world. Boutiques. Salons. Interior design. Art. Fashion and more. Our personal shoppers will guide you. Our stylist will pamper you. Errands We free up your time by taking care of the little details. Your car’s service. Immaculate house-cleaning. Walking the dog. Stocking the fridge. Even house purchase and relocation. Our services are ultimately shaped by you. To find out more, call us on +44(0)870 850 4242 now. ARCARNUS LIFESTYLE - WHEN ONLY THE VERY BEST WILL DO. Arcarnus Lifestyle is about quality. About giving you quality time to enjoy quality experiences. Quality leisure Our personal concierge secures your place at exclusive venues others find impossible to book. Restaurants. Member's only clubs and bars. Spas and health clubs. Golf courses and sports clubs. Around the world. Quality events Our events staff reserve the best seats at the greatest venues and occasions - whether it’s the Men’s Final at Wimbledon, a yacht for the Monaco Grand Prix or a box at La Scala in Milan. Quality travel You always travel in style. And, of course, enjoy preferential rates with the world’s finest hotels, resorts, spa retreats and airlines. With Arcarnus, the world really is your oyster. Quality time We take care of those errands filed under “boring but important”. Boring for you. Important to us. Our lifestyle management team work round-the-clock so you don’t have to. Our base is in London but our network in 50 countries means we look after you wherever – and whenever – you go. Quality partners And because you expect the best, we work with only the finest and most reliable partners to provide the special services and experiences you seek. Quality membership Our small, elite group of clients ranges from royalty to rock stars, Oscar winners to self-made millionaires, FTSE 100 CEOs to world sports champions. Arcarnus – quality experiences and services for a select few. The quality, not the longevity, of one's life is what is important. Dr. Martin Luther King Jr Travel Hire an island. Charter a yacht. Book a private jet. Discover the boutique hotel known only to the locals. Arcarnus Travel is both ATOL and ABTA protected. Experiences Relaxation | Events | Aspirational | Get-away weekends | Entertainment “Arcarnus Experiences” offers the ultimate in personal trips, entertainment and bespoke hospitality – all with one person in mind – YOU. Private individuals, busy executives, celebrities and sports personalities have all enjoyed this service – or used it as a tool to provide an unusual and welcome incentive for key people in their lives, enhancing loyalty and strengthening the bond between them. Arcarnus Experiences incorporates Our renowned expertise in travel Our experience in events organisation Our in-depth understanding of our clients desires Our knowledge of sophisticated people and the luxury market Our “can-do” philosophy with regards to our Members This allows us to deliver an almost infinite number of packages and itineraries, a tiny selection of which are featured here…but to truly let yourself go, call one of our concierges, and let your imagination set the limits!Members receive a 10% discount on all organized Experiences and preferential booking privileges on all packages Customer If you are looking to enhance your brand or reward your most-valued customers, the Arcarnus Customer offering provides an aspirational, cost-effective and innovative solution.White-label online solutions While some of our clients are happy to choose an Arcarnus-branded concierge solution, we appreciate that in many cases there are very strong business reasons to develop a white-labelled concierge service, with Arcarnus fulfilling the requests at the background. That is why we offer a fully white-labelled lifestyle platform, with a secure member's area, that can be integrated with your existing site. We can add bespoke functionality to our standard platform to meet your needs and help drive traffic to your site and promote your brand, products and/or services. Concierge Services Coupled with our online solution, our concierge team will provide an aspirational service to your most-valued clients; all in your company's name, if you so wish. We are happy to discuss different options depending on the level of service required, the number of members to the scheme and the budget available. Pricing Our proprietary technology enables us to generate comprehensive and fully-tailored reports of all requests/tasks that have been generated from your clients, enabling you to understand your customers further as well as control the cost of the service. Pricing depends mainly on the level of service and number of customers that have access to the service and once the scheme is launched the cost can be monitored and adjusted on a monthly basis. Please contact us to discuss your individual requirements and to arrange a demonstration of our offering. Employee Looking for new ways to energise and motivate your employees? You are not alone! Work/Life Balance Over the past few years, organisations are increasingly aware of the business case for employee work-life balance. All employees, from directors to support staff, are increasingly faced with tight deadlines, long hours and frequent travel. A work-life policy that respects employee and organisational needs can be beneficial to alll and companies who develop work-life balance policies are likely to have the competitive edge. The challenge for all companies today no matter what their size, is to assist employees in finding a balance in their work/life pressures. Your Virtual PA Delivered through a mixture of effective technology and account management, our concierge services enable your employees to save time, effort and energy in their daily lives, by allowing us to take care of all their to-do-list. Our online solution can be integrated with your existing intranet, making it even easier for your employees to use the service. From travel organising, to reservations in restaurant and nightclubs worldwide, to domestic requests like finding a cleaner or dog-walker, auto requests like arranging your car’s MOT or finding you a rare vintage vehicle, all the way to daily chores like picking up your dry-cleaning and stocking your fridge - our concierge service will allow your employees to focus on what matters and leave the rest to us. And if that's not enough, your employees will benefit from Arcarnus' specially negotiated benefits with hundreds of suppliers in the UK and abroad. Pricing The Arcarnus employee solution is a very reasonable and cost-effective means of rewarding emlpoyees. Costs vary depending on the number of employees in the scheme, the number of requests submitted each month and the level of service required.Please contact us to discuss your company's specific requirements.White-Label Is your business evolving fast-enough for the digital economy? Are you finding that your customers are increasingly going online? Most importantly, are you retaining and growing those new-media savvy customers? As part of our portfolio, we create white-label, or dual-branded, lifestyle solutions that bring an extra dimension to your brand, deploying new-media channels, helping you interact and engage with an influential, trend-setting consumer base in dynamic and ‘sticky’ ways, developing them ultimately into a loyal ambassador-base. Client sectors Online members clubs & social networks Loyalty clubs for premium product/ service provider Luxury brands serving a sophisticated clientele Solution features Online concierge & lifestyle management service Latest lifestyle content managed by our specialist teams Communities, blogs, and networking clubs Directory of member rated venues Pre-negotiated benefits, discounts and privileges Back-end members’ management system including CRM White-labeled Newsletters Self-managed content sections Other bespoke features can be added Franchising Thinking of launching your own concierge/lifestyle management company? Our franchise solutions bring together our experience, proprietary systems and business processes in a cost-effective, turn-key solution that will save you capital investmemnt, time and will enable you to grow your business faster and more successfully. Amongst other advantages, our franchisees benefit from the following: Business Processes We distribute our business processes to all our franchisees and provide relevant training to enable them to take the maximum benefit from our experience. We can also act as support on the concierge front, assisting with any requests that our franchisees are finding difficult to fulfil. Proprietary Systems Over the past few years, we have put a significant amount of effort into developing our own CRM and ERP lifestyle management system. We are constantly enriching the functionality of these systems to ensure that we keep ahead of the game. Our franchise partners benefit by access to all functionality of our systems and our continuous support. Brand Name Our franchisees are entitled to use the Arcarnus brand name and marketing campaigns to enhance the image and credibility of their new ventures and attract customers. Business consultation If needed, we can leverage our experience of the industry to provide business consultation and help you develop further the aspects of your business plan that you would like to explore further. Training and Support We undertake to train you and your staff in all major aspects of running a lifestyle management company, including system and business process training. Pricing Franchise pricing depends on a number of factors, including territorial rights and size of operations. We are happy to consider any size of franchise as long as it makes business sense; be it for a continent, country or city. Please contact us by phone or email to find out more about the Arcarnus franchising model. Retreats 1. Retreats Home 2. Members 3. Owners 4. Destinations 5. The Model 6. Club Rules 7. Q & A ARCARNUS RETREATS IS A UNIQUE PROPOSITION IN THE VILLA RENTAL MARKET. We bring owners of luxury second homes together with discerning travellers through a membership-based residence club, offering multiple benefits to both. Property owners enjoy an excellent return from their residence through regular rental dues paid by guests from our exclusive and carefully vetted membership. In addition, owners also enjoy four weeks of complementary stays at any of the residences in our portfolio, as part of our proprietary exchange plan, thereby opening doors to a world of new properties, destinations and experiences. Our Members - leisure and business travellers who don’t own a holiday home – enjoy the comfort of guaranteed access to some of the world’s finest private properties, for rental dues that are typically 10% less than market rates. And of course significantly less than the cost of outright or fractional purchase. Both parties also benefit from turnkey convenience: automated reservations process, dedicated customer service team, personal concierge service, and complete travel planning and consultation. Our club properties can also be rented fully serviced, with in-residence chefs, butlers, drivers or even nannies and masseurs. To find out more about residence clubs and how we differ please visit our Q and A page, or contact us. We look forward to welcoming you to our collection of homes and the life of luxury. OPENING ONE DOOR, ACCESSING MANY HOMES Arcarnus Retreats’ members are discerning holiday travellers seeking accommodation in luxury homes.You enjoy the benefits of multiple property usage, with guaranteed access, without the capital expense, risks and hard work involved with buying, or the fluctuating and often extortionate cost of renting. And you don't have to visit the same property on every trip.For a one-off joining fee of just £2000, you join the exclusive few with access to our glittering portfolio of beautiful homes, and enjoy the privilege of guaranteed availability for four weeks a year, anytime, anywhere in the club.Our rental dues are set below market rates for equivalent properties by an average of 10%, offering you unparalleled value. And contrary to renting through agents, with Arcarnus Retreats you will enjoy flat rates throughout the year, offering you transparent and fair pricing, without the common fluctuations in peak season.Of course, our experienced concierge team will ensure you have all the services and amenities you require for your stay, whether it be an in-house butler, chef or nanny, or sourcing your child’s favourite toy. No more trying to accommodate your family and friends in crammed and impersonal hotel rooms. No more trying to find the perfect property to rent last minute. We have done all the work for you! To see more detail on membership benefits please click here or contact us. To apply please submit your details here.THE WORLD AWAITS YOU IN YOUR HOME Tired of going to the same holiday home year after year? Tired of incurring running costs without generating a return? Arcarnus Retreats offers you the ultimate solution. Our carefully vetted membership offers you an excellent income from rental dues, while our proprietary exchange plan allows you to enjoy four weeks complementary stays in other club properties and destinations, anytime of the year. On top of that, you have unlimited usage of your own property, subject to our reservations policy, thereby enabling you to keep the time you usually spend in it.To facilitate this, we work to a proven capacity model that dictates a limited member-to-residence ratio, thereby ensuring that all members and owners are accommodated.To apply, please submit your property details. We will arrange a site visit to screen your residence to ensure it reaches our exacting standards.When your application is accepted you pay a one-off subscription fee of £2000, which covers our screening, surveyors' fees and travel costs. You also enjoy a years' free Basic membership with Arcarnus Lifestyle , that normally costs £1500.For more information please see our owners' policy and club rules, or contact us.To apply please submit your details here . THE FINEST RESIDENCES AT THE MOST SOUGHT-AFTER LOCATIONS From luxury villas on the French Côte d’Azur to impressive Belgravia townhouses in London, Arcarnus Retreats features an exquisite collection of unique residences the world over. Arcarnus Retreats is the first residence club of its type and the first of any kind to be based in Europe. Properties in our portfolio are individually screened to the highest standards. And we are constantly adding new homes and destinations to broaden further the appeal of our residence club. Whether you’re working hard in New York or playing even harder in Ibiza, one thing is sure. With Arcarnus Retreats you will be staying in comfort. And living in style. To view our properties, please login using your personal account details. THE CAPACITY TO ANSWER YOUR DREAMS Arcarnus Retreats employs a unique business model in the world of luxury private accommodation, with distinct competitive advantages. Our club works with a proven capacity model that rests on a critical ratio of members-to-residences which, in conjunction with our defined club rules, enables all members and owners to have a certain minimum guaranteed usage plan of four weeks a year in club residences. Arcarnus Retreats strictly adheres to this ratio by limiting the number of memberships in the club, and constantly adding new properties. Statistically, the capacity model results in an average of only 50% occupancy through advanced reservations, thereby providing enough 'slack' for members and owners to extend their stays beyond the four weeks, in late and last-minute reservations. Arcarnus Retreats' unique business model enables us to deliver exceptional value both to property owners and to our subscribers. And to deliver the experiences of a lifetime to everyone. The result is a residence club par excellence. CLUB RULES AND RESERVATIONS POLICY All reservations must be conducted through the club, either by logging into your account or by calling our reservations team. 1. Definitions Advanced reservations: Over 180 days prior to departure Late reservations: 180-30 days prior to departure Last-minute reservations: Under 30 days prior to departure Pre-booked time: any outstanding reservations over 30 days to departure (i.e. the sum of advanced and late reservations). 2. Owners' Policy Bookings in your own property You have unlimited use of your property, but cannot exceed two weeks consecutive in any one booking. You will however be able to extend your stay while in residence, subject to it being vacant. For last-minute bookings, you will have the right of refusal to any bookings in your property, so that you can preserve the flexibility of use that comes with owning a property. Bookings in other club properties: Exchange Plan You have a total of 4 weeks free exchange usage annually, in any of the other club properties, subject to advanced reservations The club will not charge you rent for this time, but will charge any laundry and cleaning costs incurred during your stays, as well as additional services requested. Exchange bookings will be capped at 6 weeks per property annually, so your property will never be booked in excess of this time by other owners. If you exceed your usage plan, the excess time will be charged at the going-rate of the property as pre-set by the club. Your exchange usage can only be used in advanced reservations. Your usage plan will require a minimum stay of one week and a maximum stay of two weeks per booking. You will be able to extend your stay while in residence subject to vacancy. If this exceeds the total of four weeks, you will be charged at the per-night club rental of the property. The club is comprised of properties screened to the same standards, based on their rental rate. General Serviced stays will be at an extra charge. You will be responsible for furnishing and maintaining the property to club standard at all times. You cannot exceed an aggregate of four weeks pre-booked time. However, you can exceed this time either through last-minute bookings or by extending your stay while in residence. All bookings start on a Sunday and end on a Sunday. Holiday periods require advanced reservations. 3. Members' Policy You are given a four-week guaranteed usage plan in advanced reservations. This means the club will take the responsibility of providing that time under any circumstances. If the time is not available in a club property, then the club will undertake to find a substitute property of equal calibre in the destination of preference, with no extra charge to you. All reservations are for a minimum of one week and a maximum of two consecutive weeks per booking. Extensions will be available while in residence, subject to availability. You will pay the set fee per property for the time booked. For advanced bookings, a 30% deposit will be taken only. The remainder will be due 180 days to departure. You will be able to extend your usage plan through late or last-minute reservations. These will be subject to availability, and subject to the going rental rate of the property. All prices are indicated in your login section on the website. The guaranteed usage plan covers all properties in the club, and does not guarantee use of a specific property. No more than an aggregate of four weeks can be pre-booked at any one time. Last-minute reservations will be subject to the right of refusal of the property’s owner. All stays start on Sundays and terminate on Sunday. Holiday periods require advanced reservations. 4. Club Policy and ResponsibilitiesIndemnity and damage control Prior to stays, the visitor (member or owner) will be required to authorise a provisional credit card deposit of upto £10,000 against potential damages in the property. The owner will be responsible for providing an inventory for the property. The inventory will be inspected at check-in and check-out by the club’s appointed ground agents. The club requires references for all applying members. Club general responsibilities: Vetting all the residences to strict quality standards. Screening all memberships and checking all references before they join Maintaining a limited member-to-residence ratio as defined by our capacity model Planning your trip: Arcarnus Travel is an ATOL and ABTA registered travel agent and operator. Our travel team will be able to book your flights, or arrange for private jet charter, pick-up and drop-off services, while our concierge team will be able to plan your whole itinerary down to your restaurant reservations. Managing your stays: the club has appointed ground-agents in all the destinations serviced, that will overlook your check-in, check-out, inventory check, laundry, and any emergency services. Servicing your stays: the club can arrange for full in-house services to be provided during your stay if you so require. These can range from an on-site butler service, to a chef, a driver, a nanny, or even a physiotherapist. Dedicated account management: you will be appointed a dedicated account manger in the club who will be your personal point of contact, responsible for ensuring that your experience with Arcarnus Retreats is flawless. QUESTIONS AND ANSWERS 1. What is a Residence Club? A Residence Club is a collection of properties, usually holiday homes, that are made available for usage by a subscribing membership, subject to a defined capacity model and reservation policy. Most of the industry uses a benchmark capacity model that has been tried and tested for many years and has been proven to work. This is the same capacity model used by Arcarnus Retreats.Residence Clubs essentially allow members to enjoy the benefits associated with owning a second holiday home, without the capital expense, risks and the effort involved in outright or fractional purchase.2. How is Arcarnus Retreats different from other residence clubs?Most Residence Clubs acquire their inventory through outright purchase. This means that the cost of acquisition has to be passed on to the members through large joining fees, in most cases structured as refundable deposits (although the deposits are rarely insured so refund dependent on the liquidity of the company. Further, in most cases the deposit is not fully refundable). The deposit payments range from circa $250,000 to $400,000 and upwards. On top of that, members will typically have to pay annual dues for the usage of the properties. Arcarnus Retreats works in a fundamentally different way. The properties are not acquired by the club, but are provided by private owners who themselves participate in the scheme. Typically, owners do not use their holiday homes for more than 4 weeks a year, which enables the working of the capacity model while still allowing for their own usage. Owners benefit from rental dues generated from members, as well as an exchange plan that gives them access to any of the properties for four weeks a year. As this time is in ‘exchange’ between owners, it is on a no-rental basis. The properties are rented out to subscribing members, with a large % of the generated dues going back to the owners.The novelty of this model enables Arcarnus Retreats to enable access to members without having to charge a hefty deposit. Members only pay a one-off entry fee of £2000 which covers set-up costs; thereafter they pay for the time they book. 3. What are the advantages compared to alternatives in luxury accommodation?Arcarnus Retreats offers distinct advantages over alternatives. Here are some alternatives and their relative disadvantages: Villa Rental Limited availability especially in peak season Fluctuating prices depending on season Unreliability of agents Inconsistency of quality At least 10% more expensive than Arcarnus Retreats rental fees. Search time associated in finding villas Services rarely provided. Outright or fractional ownership Significant capital expense. Down payment of similar property would be circa £250,000. Cost of furnishing Risk of property market Cost of running and maintenance, as well as capital improvements. Single destination. With Arcarnus Retreats you enjoy multiple destinations.Hotel Stays Not as comfortable for family holidays Less privacy More impersonal. Lack the ‘homely’ feeling. Limited availability in peak times Tend to be situated more on the ‘beaten track’ Other Residence Clubs Require a cash deposit in the order of $250,000 upwards. Arcarnus retreats entry fee is a one-off £2000 ! Require payment of annual dues regardless of usage. Arcarnus Retreats members only pay for the time they book. Not private homes, but properties owned by the club. Arcarnus Retreats residences are all individually owned by participating owners, carrying their individual character and homeliness. 4. How do participating property owners benefit from the scheme, relative to alternatives?Arcarnus Retreats is about offering a unique solution both to members as well as participating owners. Here are some alternatives to owners and their relative disadvantages: Renting through agents You have to commit to a certain time period, which is usually in peak season. This is not the case with Arcarnus Retreats, as detailed in our reservations policy. No proper vetting of visitors. Anyone could be staying in your property, hence the greater risk of damages. No exchange time offered. This is a unique feature of our club, enabling you to visit other luxury properties in new destinations. No lifestyle offering, as with Arcarnus Retreats complementary concierge service. Often hefty commission fees. Renting on your own The time and effort involved to market your property. Expense of marketing your property. Time and effort involved in managing stays: check-in, check-out, inventory control, maid services etc. All these services are undertaken by Arcarnus Retreats. No exchange time.Not renting at all Running and maintenance costs need to be privately financed. Arcarnus Retreats offers you an income stream from the club which enables you to cover these costs as a minimum. And most importantly, without sacrificing your time in your property. Visiting the same property every time: even the most amazing property can get boring to some if visited time and time again. Most owners are disinclined to rent elsewhere due to the expense incurred in owning a second home. Arcarnus Retreats offers you a way out of this conundrum, without the associated costs. Suppliers What we look for Arcarnus is committed to partnering with suppliers who can combine an excellent product offering with proven fulfilment capability and customer service. We have a distinguished and discerning client base so we are limiting our partners to suppliers who can offer the best product and value for our members. Before forming a partnership with a supplier we consider: Product quality Reputation Customer service Pricing Reliability How to partner with Arcarnus In addition to the overall quality of the product, we require our partners to make a genuine exclusive offering to our customers. More often than not this is in the form of a special rate and value-added services. If you offer excellent service, are dedicated to customer satisfaction and feel that your company would be a suitable partner for Arcarnus, please submit an enquiry through the Contact Us section and we will be in touch with you soon. Franchising Thinking of launching your own concierge/lifestyle management company? Our franchise solutions bring together our experience, proprietary systems and business processes in a cost-effective, turn-key solution that will save you capital investmemnt, time and will enable you to grow your business faster and more successfully. Amongst other advantages, our franchisees benefit from the following: Business Processes We distribute our business processes to all our franchisees and provide relevant training to enable them to take the maximum benefit from our experience. We can also act as support on the concierge front, assisting with any requests that our franchisees are finding difficult to fulfil. Proprietary Systems Over the past few years, we have put a significant amount of effort into developing our own CRM and ERP lifestyle management system. We are constantly enriching the functionality of these systems to ensure that we keep ahead of the game. Our franchise partners benefit by access to all functionality of our systems and our continuous support. Brand Name Our franchisees are entitled to use the Arcarnus brand name and marketing campaigns to enhance the image and credibility of their new ventures and attract customers. Business consultation If needed, we can leverage our experience of the industry to provide business consultation and help you develop further the aspects of your business plan that you would like to explore further. Training and Support We undertake to train you and your staff in all major aspects of running a lifestyle management company, including system and business process training. Pricing Franchise pricing depends on a number of factors, including territorial rights and size of operations. We are happy to consider any size of franchise as long as it makes business sense; be it for a continent, country or city. Please contact us by phone or email to find out more about the Arcarnus franchising model. Board of Directors Xenios Thrasyvoulou, Founder and CEO Xenios founded Arcarnus with a vision of creating the leading lifestyle services provider for B2C and B2B clients. Xenios’ background is in investment banking and corporate business development. Other involvements of his include his position as Partner at “XTZ Capital Partners LLP” - a private equity, leveraged buy-out fund that he co-founded. "XTZ" specializes in the acquisition, turnaround, repositioning and subsequent disposal of underperforming hotel assets. Xenios is also the founder and a Director of “Holiday Visions Ltd” - a long-haul, outbound travel operator specialising in boutique resorts in luxury destination worldwide. Xenios is a graduate of the University of Cambridge with an MA/Meng. He has also attended executive education at Harvard Business School, and has been host speaker on the topic of entrepreneurship at INSEAD business school’s entrepreneur’s club. Simos Kitiris, Director Simos joined Arcarnus as an executive director, with a strong focus on technology and operations. Prior to Arcarnus, Simos worked as a management consultant for Accenture - one of the world’s leading consultancy firms - and managed the successful delivery of a number of projects, primarily within the pharmaceutical and drink industries. Apart from project management, Simos has also held various other roles in other areas, ranging from change management to digital marketing. Simos has also experience in the travel industry, having worked on system design and implementation for Amadeus, the company behind the leading global travel reservation system. Simos is a graduate of the University of Cambridge with an MA/Meng. Paul Grant, Director Paul is an experienced entrepreneur who has founded three businesses and assisted numerous other companies at early and growth stages. He was previously sales and marketing director for Miletrian Plc, a large facilities management company.In 2002, he sold his London-wide business of catering for corporate and retail markets. He has since been a director of Capital Partners, heading up the business angel division. Paul also works with the Princes Trust to help small business, and continues to offer strategic advice to SMEs.Themis Papadopoulos, Director Mr Papadopoulos holds a BA degree in Politics and is the CEO of Interorient Navigation Company Ltd. He joined Interorient in 1997 and was appointed CEO in 2004. He is a director in a number of other companies including Norient Product Pool A/S and Lipoxen Technologies Ltd.Alberto Barbieri Director Alberto is a qualified lawyer who completed the College of Law in 1997. He started working in the nightclub business 15 years ago and now owns and manages his own clubs. Alberto is a director and shareholder of Pangaea London and a shareholder of Aura London and Watford. Alberto has also co-founded a nightclub and boutique hotel in South Beach Miami. In addition, he manages an extensive portfolio of properties in London, and is a partner in a firm of building contractors which specialise in renovation.Alberto is an invaluable resource for Arcarnus, bringing an extensive network in the global leisure and entertainment industry. His connections in restaurants, nightclubs, bars and hotels extends to all corners of the world, enabling Arcarnus clients to enjoy priority services at the most exclusive venues worldwide. Juan Carlos Terroba Dodero Director Juan Carlos is CEO and Chairman of Impulso, Grupo Empresarial, a Mexican group of companies in businesses such as insurance brokerage, concrete production, cement distribution, and fashion and decorative items wholesale and retail trade services. Apart from general management capabilities, he has expertise in strategic management and performance measurement. He studied Law, and has taken executive education courses at Harvard Business School and MIT Sloan School of Management. Press Some of our most recent press coverage: resident April 2006(jpg format) Index December 2005(jpg format) The Week December 2005(jpg format) Eve Magazine December 2005(jpg format) Sunday Times Style Magazine November 2005(jpg format) Top 10 Destinations - City Am - October 2005(pdf format) Harpers and Queen: "Best Concierge Services" October 2005(jpg format) Arcarnus voted amongst 50 best Luxury services by the Independent 05/09/2005(jpg format) Glamour Magazine 04/2005(jpg format) Zembla Magazine(pdf format) The Independent Newspaper(pdf format) Jumeirah International Magazine(pdf format) Travel Daily News Website(pdf format) If you are having trouble reading the .pdf files you should download and install Adobe Acrobat Reader. Newsletters Arcarnus Lifestyle Newsletters Insider January 2006 Insider February 2006 Insider March 2006 Insider April 2006 Insider May 2006 Insider June 2006 Insider July 2006 Insider August 2006 Arcarnus Retreats Newsletters No Archived Newsletters Arcarnus Affinity Newsletters No Archived Newsletters Testimonials WHAT OUR MEMBERS SAY ABOUT US“Their team of professionals have perfect solutions to every lifestyle related problem - be it where to purchase an albino Chihuahua, who to call in a plumbing emergency or even advising on where to go for that quiet romantic break” “They really know luxury. Down to the detail. And they deliver in detail too.” “I wanted a table at the Ivy for eight and they booked me in last minute. I was very impressed.” “They arranged a last minute escape trip for me to a secluded spa resort in Sri Lanka. Everything was perfectly planned from the moment I arrived to the moment I left. They’re very good at detailhttp://www.arcarnus.com.” “I had been looking for the new Porsche GT without any luck. Arcarnus managed to find one within the afternoon and organise it to be imported” “Very proactive. I have my own dedicated client manager – she knows me inside and out now, so delivers very efficiently.”“I was fast approaching my wife’s b-day… Arcarnus arranged a Phantom Rolls Royce, with a chauffer and a personal shopper to pamper us all day – they even went so far as to present her with a personal gift of roses and champagne. Nice touch!”“They have proved invaluable for my client entertainment purposes…tables in the best restaurants and clubs, tickets to Polo events, tee reservations in golf clubs… their connections are really priceless!” “Their knowledge on lifestyle is impressive. They know where you should travel to, where you should stay, which room, when, and even what to bring home!…And they arrange it all for you to the detail. That is service.” “They have great deals and benefits for members, but mostly it’s the service that stands out. And that’s what I need most.” FAQ FREQUENTLY ASKED QUESTIONS 1. Is Arcarnus Lifestyle membership only for celebrities or the super-rich? Who is the typical Arcarnus members? No, not at all. Our service is for discerning individuals who are typically very busy, somewhat ‘time-poor’ and who appreciate the finer things in life: people with a sophisticated and demanding lifestyle.Our clientele ranges from middle-to-upper management in corporations, from entrepreneurs to celebrities and sportsmen, and from PAs to executives. 2. Why would I need Arcarnus Lifestyle service? If you find that your life is too busy and that you aren't currently getting the most out of life. You want a satisfying career, business but also treasure your personal life with family and friends.Life is increasingly demanding. We need more time to organize our out-of-work issues yet have less time to do so than ever before.More consumer choice means an increased need for detailed, expert information on suppliers for our all-important lifestyle jobs: people who can deliver with integrity, consistency, accuracy and efficiency.Arcarnus Lifestyle is built to deliver just that.We relieve you of the time and hassle involved in organizing your life, letting you focus on your work and family.Our specialists cover everything: from household and car requests, to restaurant reservations, event-organising, gift-sourcing, and bespoke travel planning and booking. You enjoy dedicated expertise in all areas of your life and your tasks are dealt with quickly and efficiently - without taking up your precious time.Our carefully vetted and tested partners offer you a reliable infrastructure of trusted suppliers for specialist tasks without having to search for them yourself.Our unique deals with our partners offer you preferential rates and value-added benefits for almost all requests, giving you a return on your membership.And our extensive global network of agents gives you access to an exclusive lifestyle beyond the reach of most people. These contacts took us years to develop – but are yours at the push of a button.3. What value does the service offer? Our VIP service gives you unlimited time with your client manager and our support teams for a whole year, for a flat fee of only £3000; typically a lot less than a PA would cost you directly (or indirectly through the time she takes to sort out non-work issues).As an Arcarnus Lifestyle member you can save that cost by delegating all your lifestyle requests to a team of specialists who will deal with them faster, better and more efficiently, leaving you and your PA to focus on your work.Further, our relationships with carefully vetted partners enables you to make a saving on most requests due to our preferential rates. In a typical year, this saving would exceed the cost of the membership fee.To see some of the deals we offer please look at our monthly newsletters.4. How much does it cost to join? There are two membership levels VIP membership costs £3000 per annum and entitles you to unlimited requests and unrestricted time from your client manager.Basic membership costs £1500, plus hourly charges per each request that exceeds an hour of your client manager's time.VIP membership is for people who require daily tasks to be attended to, and offers a substantial saving on running charges in comparison with Basic membership. The Basic membership is ideal for international members based outside of London, and for those who are mostly interested in accessing our network rather than delegating daily errands and chores.5. Are there any other charges or mark-up fees? No. Our fee structure is clear and transparent: membership pays for our time as detailed above, with no additional charges.Thereafter you pay only for services we organise for you (e.g. travel arrangements or car purchase) typically with a price reduction due to preferential rates we receive from partners and suppliers.The only additional charge is for out-of-office time when a member specifically requests this. This is charged at £35 per hour.6. Why is membership limited? Each member has his or her own dedicated client manager acting as liaison and sole point of contact. We work with a strict member-to-client manager ratio to preserve the personal level of service that distinguishes us; hence we grow membership at a controlled rate.7. How is Arcarnus different from other lifestyle management services?Arcarnus Lifestyle was founded to serve an untapped niche in the market: the discerning individual seeking a personal, discrete lifestyle service that delivers more than it promises.Our unique service model is structured around one-to-one personal account management with a defined member-to-client manager ratio, backed by support teams with relevant field specialities. And, of course, our exclusive and carefully vetted partners.We do not work as a call-centre, or as an online operation, and we do not cater for ad-hoc pay-per-use requests. Most importantly, we do not treat our clients like numbers. On the contrary, all clients are met personally by their client manager with whom they develop a close, learning relationship.Whilst there are a number of ‘lifestyle management’ companies in the market, they focus on different aspects: some on networking and party-organising, others as booking offices for tickets and restaurants, while many are simply errand-runners.Arcarnus distinguishes itself by focussing on our members. We deliver a comprehensive lifestyle management solution that ensures a tailored and personal experience at all times. Arcarnus Ltd 3rd Floor 15 Knightsbridge Green London, SW1X 7QL United Kingdom ++44(0) 020 7590 6950 ++44(0) 020 7589 6509 info@arcarnus.com Please fill in the details below, when you have finished, click the 'submit' button to send us the enquiry. Please Note: Required fields are marked with a *. Thank You Name*: Email Address*: Telephone Number: Enquiring About: MembershipSupplierCareersOther Message